Order/Item Cancellation Policy
Learning Express Toys of Fort Collins is a Registered Colorado Business. By completing any online purchases you agree to the Cancellation Policies outlined below and your compliance with these policies.
Date Last Updated: 25th February 2021
This Policy may be updated at any time, to ensure it is as relevant as possible.
The Policy includes but is not limited to the below information. If a cancellation circumstance arises that falls outside of the below mentioned, the Learning Express Toys of Fort Collins Team will always use discretion in dealing with any situation as fairly as possible, as well as using this Policy's Terms and Conditions as a basis for all decisions.
All laws are based on Colorado Consumer Protection Law and the FTC Act and are applicable whether an item has been purchased by a resident of the United States, or by anyone from Overseas.
We offer cancellations on orders not shipped with order information not already sent off to the warehouse, and/or packed, and/or shipped. If your package has shipped, it is too late to cancel. If your order is still being processed or has only been packed, it is possible to cancel; although we do not guarantee a cancellation at either of these stages. Once the picking and packing has commenced, most orders leave here within 24 hours. We require 24 hours’ notice on a cancellation.
Before we charge a cancellation fee, you will be informed, and if appropriate, you will receive a link to our Cancellation Policy webpage. By publishing this information we expect it to be read by our customers and all items within to be complied with.
If your order/item meets the above criteria and is applicable for cancellation, customers will have three options:
a. To replace the item/s for item/s of the same or a similar value.
i. This is only applied at the discretion of Learning Express Toys of Fort Collins.
ii. Applicable usually only with items of the same type and value.
iii. Acts in the case where a customer has ordered a wrong item.
b. To cancel the item/s or entire order for store credit, issued as either a gift card or discount code.
i. To be used on this Online store only. (Not eBay, Not In-Store, etc.)
ii. If a discount code or gift card (code) are issued, they will have be one time use.
c. To cancel the item/s or entire order for a Cancellation Fee. This is taken out of the amount that would otherwise be refunded.
The Cancellation Fee is a flat 5% rate. This pays for the fees it costs us to cancel, and administration costs.
The Cancellation Fee is applied to the order total if in the case of an entire order cancellation; or if in the case of individual item cancellation, it is applied to the item cancelled.
The Cancellation Fee is taken out of the refundable amount, it is not separately billed or taken out of your account. The refundable amount is that amount equal to the sum total price of all items cancelled excluding shipping cost.
Once an item/order has been cancelled and a refund has been initiated, you are no longer entitled to receive that item. If you wish to purchase the item, you must re-order the item. We do not send items that have been cancelled in any of the aforementioned ways, and/or otherwise.
Times We Don't Charge Cancellation Fees:
These are select cases that are initiated and processed by us, Learning Express Toys of Fort Collins, therefore we do not charge our customers any fees for the below.
If we have combined two or more separate orders for the same customer into one shipment, and are refunding excess postage charged.
When we are refunding excess postage charged.
If an item purchased is out of stock, and/or cannot be stocked in a reasonable amount of time. You will be warned of this during or prior to any cancellation.
If multiple items have been purchased that had a Limit of x Per Customer, this will be cancelled automatically by us. We do not charge Cancellation Fees on these items/orders at this stage.
Other Questions and Answers:
Returns are not cancellations. These are handled separately and with different policies. This includes if in the rare case items arrive damaged, etc... This is determined on a case-by-case basis depending on the nature of the return request.
By law we are not required to nor obligated to cancel or return any customer order due to ‘change of mind’ or buyer's remorse. This covers any circumstance wherein a buyer has changed their mind, for any reason, since the completed original purchase. (e.g. Even if the order was placed one minute before). Returns or cancellations of this sort are at the sole discretion of our staff and may incur a cancellation fee.
Any items purchased In-Store are solely under the rules and regulations of the Learning Express, and the Learning Express staff's discretion on a case-by-case basis. We do not accept or process any In-Store refund/cancellation data here via this website. Refunds/exchanges/cancellations for any In-Store transaction must be done in person at our store location.