Qustions from the customers . . .
When does my order ship?
Typically within 1-2 days of ordering. This depends on order volume and other factors sometimes out of our control. If we expect a shipping delay, we sill usually post on the site header.
How does my order ship?
For the vast majority of our orders we use either the USPS or FedEx. UPS is sometimes used depending on destination and weight.
How much does it cost to pack my order?
This is completely dependant on what you ordered. We try to ship in the smallest package possible. We keep on hand 5x7 to 24x18 poly mailers and 6x4x4 upto 24x16x12 boxes. The prices are just as variable, from $0.06-0.28 for poly mailers and $0.25-2.86 for the boxes. Add about 2 cents a foot for tape (3", 2.8mil) and 5-15 minutes of payroll and that sums it up.
Is my product checked before shipping?
We perform a QA (Quality Assurance) of every item that is shipped. We check each item for the following:
Do you know when xyzSquish will be available?
Generally no. Even with a release date given we can't know when we'll receive the product on our dock. In some cases the order horizion is months out to delivery.
Squish626 was just on your site but it's gone now
Either it sold out or we had to pull the item for one reason or another. Typically it's sold out. The web side of our business receives an allotment of the total received. This can be adjusted as things sell and is up to the store owner.
How often and how much inventory do you load?
This depends on how much the web has been given, how in demand the item is, and how many we think we can ship in a day. Another factor is if we have the correctly sized packaging available.
Do you do pre-orders?
We haven't yet because this can sometimes be like hearding cats to get it right. Once we think we've got a good process we'll start offering it for certain items.