*!* COVID-19 Pandemic Related Delays *!*
Please note there are substantial shipping delays due to the COVID-19 Pandemic. This means most packages can be in transit for up to 4 weeks. Please check your tracking info for your packages estimated delivery (this is an estimate by the courier service and not us).
We work very hard to get all orders out as soon as we are able!
We pick, pack, and ship Monday-Friday, most Saturdays, and some Sundays when things are really busy. However, our outgoing packages are only picked up M-F.
Unless your order is a pre-order or we are otherwise engaged, (e.g. emergency; unforeseen circumstances; events warned about prior to or during purchase such as our attending Comic Con, seasonal events or busy holiday periods, etc.) we make every effort to ship on the same day.
If there is a delay in processing your order such as an item being out of stock, you will be contacted and we will still aim to get the order out as soon as possible.
We do not offer expedited service.
We not responsible for any additional customs fees, taxes, and tariffs. Also, we cannot ship merchandise as "gift" as this would be falsifying documentation and therefore illegal.
We ship to:
United States (CONUS, aka Lower 48)
Canada (temporarily suspended, new carrier being researched)
We are looking to expand this in the future however, if you are in another country, or a US Territory (Guam, Puerto Rico, etc.), please contact us to organize shipping to a you. We will quote shipping costs from our contracts with FedEx, UPS, DHL, and the USPS.
Pre-Order Shipping Rules
If the item is a Pre-Order you accept during purchase that we do not yet have the item in stock, and from the time we order our stock and receive it, occasionally there are changes in the goods not communicated with us. If this occurs, we will contact you about your order and you will be refunded in full and your order will be cancelled. Pre-order items orders are process "First Received, First Fulfilled" and pre-orders have priority over regular orders.
Refunds & Returns
Change of Mind Returns
We offer 30 day returns on all products sold as long as the product is in the unopened shipping box/poly-bag. All you will be required to do is pay for the return shipping cost. Importantly, the item must not be used, nor taken out of the packaging. If it has been, we may not be able to refund the full cost of the item due to it not being in the same condition it left us in. This will be judged upon its safe return to us.
On the very rare occasion your goods arrive damaged, after describing the problem, you will have the options of:
Returning the item for a full refund, OR
Keeping the item, and accepting a partial refund for damaged goods (any refund value is determined on a case by case basis).
If your order is missing a part, or accessory, please let us know and we can organize one of the following options:
Return of the item for a full refund - return shipping paid by buyer.
A refund for missing parts/pieces - value determined on a case by case basis.
The missing part/item to be sent out to you, if we are able to acquire it.
Exceptions / non-returnable items
Certain types of items cannot be returned, including but not limited to custom products (such as special orders or personalized items), personal care goods (such as beauty products), or plush items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale or clearance items or gift cards.
Cancellations of Orders
We do not usually allow the cancellation of Pre-Order items as this means often we have had to order the stock specifically to fill the order.
We are not obligated to process or agree to what is legally called a 'change of mind return' or cancellation.
However, if you absolutely need to cancel an item/order, it is our standard Cancellation Policy to charge (deduct from the cancelled item/order) a 5% Cancellation Fee for our processing fees and administration.
Please See the Cancellation Policy Here.
This page goes into the full detail. We highly recommend reading this page before requesting a cancellation.
How to request a refund or cancellation
Request for refund(s) or cancellation(s) must be sent to email@example.com. If you call or use social media to request a refund or cancellation, you will be asked to send an email stating such. Your request will be processed once received in email. This does not apply if we contact you about your order and you choose to cancel.