Site Updates and Changes

Known issues being worked, things we've changed, suggestions we've received.

Known Issues:

- Cart items not in cart at checkout.  This is an issue with our Host and how they handle inventory.  They are aware of the issue and are working on it.  Once we can change to inventory reduction on "Add to Cart" we'll make the change on the site.  For the time being all we can do is offer our apologies and thanks for bearing with us.

Updates:

 

10/22 - Anxious? So are we!  Our Emily's are close but delayed due to lack of "capacity" (in other words, they don't have enough drivers to make all their deliveries)  We were slated to receive them today but "Ship when capacity available" is what we get as a status. (insert angry emoji here).  But, we are taking Emily off Pre-Sale with a shipping delay potential for any orders received.  ~Steve

 

10/20 - part 2:

  • NBC 8" and 12" inventory added

10/20 - what's new today:

  • Halloween Capsules A added

  • Halloween A 5" added (sorry)

  • Our county just went back to mandatory masks, be safe out there!

 

10/19 - in todays news:

  • Halloween Set B 16" just showed up, plus more of the 12"

  • Squishville mini Squishmallows 4 Pack are here. 

  • We expect to have some 5" Halloween A, Halloween Black & Gold and Space tomorrow.  It will depend on if we were sent what we ordered.

  • Emily 20" & 24" are on their way, we expect end of week.  We will ship out the Pre-Orders first.

               Cheers, ~Steve

10/14 - ok, couple things:

  • We've received nearly all of our Halloween (Set A & B, Black & Gold, NBC, Octo-Witch, Hershey's) order and will be making drops each day (I have to limit the drop quantities to what I can ship each day, so if something is Out of Stock, just check back.  I plan to do the drops wither early morning or late evening)

  • EMILY!!  We got word that our order of the 20" and 24" has shipped to us!!!!!!!!  So, a pre-order has been put up.  Shipping expectations are modified.  Also, there's no limit :o 

  • Reminder: Shipping is free on orders over $75.00 (HI excluded, sry folks)

10/12 - Mexico (KY07MEX20-xxxxxx) arrived today.  8 Squish designs (6 in pairs) for 14 total Squish {Piñata, Mariach, Colored Tops, Axolotyl, Zolo, Donkey and Dog, Soccer, and Avocado}!  I still have to take pictures and build it out but should have on site by end of day.  There will be a couple mini-sets and the paired items will be sold together only.  Limits are tbd.  Will be visible from Everything, Mexico, and New. ~Steve

10/4 part 2 - SQM0020B (not my numbering system ;) )  Squishville Mini in Vehicle added.  This is the full 12 piece set including the retail display.  This is an 'as-is' item, see product page for more info.

10/4 - Ok, so, it looks like the price for individual NBC got goofed and was showing the set price.  Sorry about that everyone.  I just fixed it.  ;)  Honestly, I couldn't figure out why everyone wasn't buying the Sally and Jack . . . now I know LOL.  ~Steve

10/1 - In todays update...

  • I kept the Porch Pirate splash page up for a while to make sure everyone had a chance to read the warning.  Today I took that down but will be leaving the Red Banner warning up indefinitely.  Also, I added a menu option for "Shipping" just to make sure everyone can find the Delivery Options for Signature Required or Hold For Pickup. 

  • We've made the decision to move the site to Members Only.  I know this is a groaner but we have to protect ourselves in some manner.  This will take some time to roll out and more info will follow.  In short this will require having a site account to make purchase.

  • I made a couple small changes to the mobile site to improve loading speed.

  • No news on the Squishmallow front, sorry.  ~Steve

9/20 - Nightmare Before Christmas (NBC) added, limited quantity so we'll be spacing out the drops.  Flip A Mallows added, all inventory available.

9/14 - 3 major items:

  • Porch Pirates have struck again, please please please read the red banner alert at the top of the page.

  • Due to fraud attempts we may be moving the site to members only.

  • We received some of our Halloween order today but not all.  We've reached out to Kelly Toys to find out what happened.  As much as we could, the product received today has been added to the site.  As always, when we receive the rest of our order we'll let ya'll know!  ;)  ~Steve

9/13 - So . . . I didn't want to post anything else until I had better info.  It turns out that the carrier has had our shipment of Halloween at their yard since 9/2 but due to staffing shortfalls have been unable to forward it to us.  We got a call today that it's going out tomorrow 9/14.  Depending on what time it arrives we should be able to list once we have it unpacked.  I'll post again when it's here.  Hopefully this company won't be used again, this has been a real headache.  Thank you all very much for your continued patience and for not hammering us with phone calls etc.  :D  ~Steve

 

9/3 - Ok, so the container with Halloween isn't here...yet.  Sorry everyone but the delay is with the carrier.  I promise, as soon as we get them we'll announce it (next time I'll be more Scotty than Geordi).  ~Steve

8.29 - We expect Halloween to arrive, a full container, and be available on Friday (maybe Thurs but ???).  As soon as I can I'll have them listed here.  There will be limits on certain items of course :D and maybe a set or two.  Also, 

  • Limits on the LE Exclusives Puff, Louie, and Yummy in all sizes are removed today.  I will try to reach out to those that had orders cancelled due to the limits that were in place. 

  • No update on Terry or NBC.

  • Designed right here in this store, Ramsey is making a return in late Oct/Nov!!

Again, follow our Facebook for additional updates https://www.facebook.com/learningexpressftcollins/

Cheers all and thanks for all your support!  ~Steve

8/27 - This Sunday, 8/29, Limit (1) policy being removed from the following Exclusives:

  • Puff the Dragon, all sizes

  • Louie the Lobster, both sizes

  • Yummy the Firefly, all sizes

The Limit (1) policy will be staying in effect on all other products including Patty.

Other updates:  No, we don't have any delivery updates for Halloween, Terry, or NBC.  As soon as we know anything we'll post here and at https://www.facebook.com/learningexpressftcollins/

8/25 - A BIG Thank You to our loyal customers!!  We hope you've all gotten the chance to get a Patty.  Now, we're opening Patty sales to everyone, no code needed.

8/18 - about 2/3 of our shipment of Patty's has arrived, we're beginning to ship.  email response may be delayed as we focus on shipping

8/17 - Patty codes have been released to drawing winners from our Facebook drawing.  Any adjustments to this will occur after the code winners have had a chance to order.

8/16 - Patty is on the way.  We expect Patty to show up sometime between today and Labor day.  Please don't call for an update, it actually slows us down.  We will begin shipping as soon as Patty gets here.  Thanks for understanding ~Steve

8/15 - Terry the Turkey and Halloween.  Both have been ordered, we're just waiting to receive.  We don't have a delivery (to us) date but expect them to arrive sometime in Sept.  It's in Kellytoys (aka Jazzware's) hands now.

7/30 - New arrivals just came in!! We got in the new space set and they are looking super cute! We also updated our shipping rules, we are no longer doing in-store pickup or curbside pickup. 

7/19 - Exclusive Limit on the LE Exclusive Squish has been removed but the 8" is still a Limit (1) item.

7/16 - Ok, been away from updating the page for a bit, here's what's up:

  • LE Exclusive Squishmallows are open to everyone, so codes are no longer required.  We're also listing them on https://learningexpress.com/foco so you can shop either way.  Thank you to our customer's who went through the code process.  However, the Exclusive Limit still applies to the 8" Exclusives.  Please familiarize yourself with that policy, we cancelled a lot of orders due to violations of this policy.  

  • We had an inventory snafu that I'd hoped to have fixed today, but I only had time for a partial re-count.  We will be returning stock to the website as we get the counts completed.  Just so everyone knows, what we don't' have a count on are the Hello Kitty, Disney, Easter21, Valentines21, and the misc.; but we still have them.  Please bear with us.  If you have a burning need, email us, contact@lefoco.biz  and we'll do our best to get your request listed.  Just give us a day or two.  

  • Our shipping department ships for this lefoco.biz, the learningexpress.com/foco order system, and B2B orders; and we've been crazy busy lately.  I'm creating a shipping Q&A to answer some of the most common questions.  That being said we're again operating within the normal 3-8 business days for shipping.

  • We are ratcheting up fraud and policy violation monitoring.  Just a word to the wise for those with multiple emails and accounts.  We will be combining or removing accounts and/or cancelling orders.

Alright, 'nuff said for now, cheers everyone!  Thanks for your understanding when we get crazy and thanks especially to those that gave us kind words!!!  ~Steve

7/2 - Finally, something to add to the site.  KellyToys found some of the 2018 Best Seller Series and we nabbed a few boxes.  

6/2 - Apologies for the delay but we're back.  Big change is to shipping tiers.  Shipping is now $9.99 or free for orders over $50 (HI exception).  Other changes were cosmetic or technical.

5/31.1 - 6/1 site maintenance - all product will be pulled down in the morning to facilitate maintenance, existing orders will be processed have no worry  :D  ~Steve

5/31.1 - any orders placed 28-31 May will not leave our dock until Tuesday 6/1 due to the holiday.  You will receive a "your order has shipped" email when we process pack and process the order but it won't be in transit until 6/1  

5/25 - mobile device pages updated to help load a little faster and display more product per scroll.  Did the change make product info display text too small?? 

- Many thoughts received about the "Everything" page, particularly for mobile users, showing fidgets.  The Everything page is meant to display all product currently available via lefoco.biz and has a filter that shows just above the first product.  Select the Filter, then the product group you wish to see (Squishmallows is the 3rd option) , then tap "Apply".

-  Please, please, use the contact us form or email for feedback on the website.  This will get a faster turn around and allow Brinda to do what she does best: run the whole business.

Thanks much to all that have helped.  ~Steve 

5/22 - 5 boxes of the 2021 Assortment A were found as we were making room for an expected large delivery.

5/21 - Mobile loading speed reported very slow.  Changes made to graphics files pixel depth and removed the product display from the Home page.  Feedback always appreciated - contact us

5/15 - "Everything" page updated to help mobile users scroll faster.  Feedback appreciated.  I'm not sure how well the change will work so, please use the contact us form to send follow-up feedback.  Also, after receiving feedback about pricing we decided to equalize pricing at the upper level for the mentioned product.  I could go on and on about Mercari, e-Bay, etc.  but, well, there isn't enough room here.

5/12 - Big Foot that were just listed are the 12".  Sorry folks, somehow that was left off the item name and description.  Just to let everyone know, the sku has the size in it, especially for Squishmallows.  So, the sku :  KY08ADG21-ASTRODOG breaks down :: KY - KellyToy,  08 - 8", ADG - the squad or set, 21 - year of release, and last the -NAME is the name or descriptor for a particular Squish in that squad.  Important for this are the two digits after KY, those will always be the size.  (in our old sku system you would see 8IN or 12IN etc.)  Hope this helps and I ask your forgiveness :D for not putting that in the Name to begin with. 

Also, the LIMIT (1) was placed on the product late, those orders that came in before we corrected will be honored.  ~Steve

5/11 - small inventory upload, fidgets added

5/10 - nothing exciting to update, just sayin' hi!  :D

5/4 - we're digging our way out of a large shipment, so far only been able to list some Disney and more of what we've had in the past. 

4/29 - more of yesterday : continuing to whittle down our stock and release more to web.  

4/28 - clean up of product naming and descriptions, removal of non-returning product, some buried discovered and listed, limits removed from some items.

4/22 - Luckily the 3 boxes of 8" Hello Kitty were the only ones the factory goofed up.  Good news is we have more 8" Food than we thought, bad new is we have less Hello Kitty.  No, Food (other than clips) hasn't been released to the web yet, sorry. However, we'll be able to load some more inventory sometime later today.

4/21 - We have found 3 of our Hello Kitty 8" (SQHK-8AST-B) boxes (Unicorn, PomBurger, Pineapple, TuxIceCream, TuxMilkshake, and MelodyIceCream) with the Food set (SQ21-8FDAST-B) in them.  We're halting all sales of Hello Kitty in order to inventory every box we have and get a full count.  We don't want to list inventory here and have to tell folks we can't fill an order if we were to find more boxes like this.  Shouldn't take long, we'll be able to list more HK inventory tomorrow.

4/20.2 - Clips (Sea, Food, and 21AST-A) and Hello Kitty released to website, just a small number, more will be added as we are able.

4/20.1 - Patty inventory damaged in our stockroom, this will affect current orders.  We are reaching out to customers whose order will be affected.  That being said, we are sold out of Patty.  Her return is expected but not for many months.

4/10 - large inventory load up 4/11 in the evening.  We found a buried box of Springtime 16" so there will be 1 or 2 sets of that (we have to QC the box).  There will also be Easter being sold individually and some other surprises and overstock items.  Many items will be Limit 1.

- Disclaimers splash page removed, link to disclaimers added to footer

4/6 - Whelp, we caught up at 1230pm today, 4.5hrs after I thought we would, but we're there!

4/2 - Update 2.0 - many cuts, a wrist in a cast, box stock nearly depleted aaaaand we're still not fully caught up.  a little over 100 shipments today.  We should be fully caught up Monday 4/5 by our pickup at 4:30pm.

4/2 - Thank you everyone for your patience! We're still catching up but still have some delays.  We're processing orders as they arrived in the system, so oldest first.

3/30 - Update to the update, one of our shippers got food poisoning and had to be sent home.  When it rains it pours!  We'll be working late to get shipments out.  Thank you all for your patience!!  ~Steve

3/30 - heavy freight delivery and higher than normal order volume causing shipping delays.  We will be prioritizing shipping on any Easter related Squishmallow order for the next 1-2 days.  Delays for other orders of 2-5 days.

3/18 - Inventory

3/6 - Shipping to Canada temporarily suspended, new carrier being found.

3/4 - Due to complaints we decided to remove the inventory refresh countdown.  We will be loading inventory as we receive it but not announcing.  To manage expectations, bear in mind we run a full brick and mortar toy store as well as this site and we receive freight daily from 4 carriers.

3/2 - Shipping Policy updated, updates page added

3/1 - 10:30am inventory technical issue resolved, will redo at 6pm.  5" Valentines photos corrected. Apologies!

2/28 - site updates: mobile look and feel, mobile constancy to desktop

2/27 - site updates: policies, some mobile and look and feel changes, changes based on feedback!

 
2021 Halloween Squismallow 5" - mfgr box opened

Suggestions:

- Modify color schemes to be more friendly to persons with dyslexia. 

Work in progress, please let us know what pages need work

UPDATE - we believe we have it right, if you have problems reading our site due to color contrast or other issues, please let us know

- Mobile navigation

On going, please let us know what pages aren't displaying properly for you.

All your feedback is greatly appreciated!!